Refund Policy

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Welcome to Gift Outside The Box
We take pride in creating high-quality products with care, detail, and love. Please review our refund policy before placing your order.

Custom & Personalized Products

All custom, personalized, or made-to-order products are final sale and non-refundable.
Because these items are made specifically for you, we cannot accept returns, cancellations, or exchanges once production has begun.

This includes items with:

• Custom names, initials, or monograms

• Specific colors, fonts, or design requests

• Embroidered or sublimated designs

👉 Please double-check your spelling, sizing, and design details before submitting your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at sales@giftoutsidethebox.shop with:

• Your order number

• Photos of the item and packaging

• A short description of the issue

Once we review your claim, we’ll gladly arrange a replacement or store credit if eligible.

Non-Custom Items

Non-custom items may be returned within 14 days of delivery, provided they are:

• Unused and in their original condition

• Returned in the original packaging

Please note:

• The customer is responsible for return shipping unless the item was received damaged or incorrect.

• Refunds for eligible returns will be issued to the original payment method once the item is received and inspected.

Contact Us

We’re here to help!
If you have any questions about your order or our refund policy, please reach out at:
📧 sales@giftoutsidethebox.shop

Thank you for shopping with G.O.T.B and supporting our small business!